Amid disruptions in global energy supply due to the ongoing West Asia crisis, the Maharashtra government has directed city gas distribution (CGD) companies to activate 24/7 helplines and accelerate the expansion of piped natural gas (PNG) connections across the state.
In a Government Resolution issued by the Food and Civil Supplies Department on Friday, authorities highlighted concerns over constraints in LPG supply caused by global geopolitical tensions and stressed the need to expand PNG coverage as an immediate alternative.
The government has instructed CGD companies to operationalise round-the-clock helplines and enhance consumer support services to ensure a seamless application process for PNG connections. Companies have also been asked to increase the number of helpdesks and service centres in proportion to population and demand.
To further improve accessibility, the state has directed the expansion of ward-level centres for accepting applications and mandated the availability of both online and offline application systems, supported by widespread public awareness campaigns.
Housing societies and residents of both existing and upcoming buildings have been encouraged to submit individual or collective applications to facilitate faster rollout of PNG infrastructure.
Additionally, municipal corporations, district supply officers and CGD firms have been tasked with setting up dedicated information and assistance centres. Regular district-level reviews will be conducted to monitor progress.
For effective implementation, CGD companies are required to appoint district-level nodal officers and submit weekly progress reports on pipeline expansion and new connections. These reports will be reviewed at the state level on a weekly basis.
The government clarified that these measures will remain in place until the global energy situation stabilises.
