Beginning in the first week of July, the Housing Society Cooperation Department will launch a portal for members of state housing societies to register their complaints on the cooperation department’s grievance redress portal.
A cooperation commissioner, Anil Kawade, said the testing of the portal is in the final stages and it will be open to the public by the end of the month or by the first week of July.
“This will allow housing society members to sit in the comfort of their own homes and register their complaints on the dedicated web portal.” The complainant must enter area-specific information, which will then be assigned to the appropriate deputy registrar. “The official must respond to the complaint within a certain time frame,” Kawade added.
Currently, over 1,500 complaints are filed at the deputy registrar’s offices each month. The cities with the most complaints are Mumbai, Pune, Thane, Nashik, and Aurangabad.
The members will have to log into the online portal and enter their personal communication details along with the society information and the complaint in short. They will also have the option of uploading PDF documents in support of their complaints.
