Digital wallet company Paytm has alleged that some of its customers cheated it to the tune of Rs. 6.15 lakh by customers. Central Bureau of Investigation has now filed a complaint against the said customers based in Delhi.
The case is rare in its measure as CBI, a government investigation body, does not take such cases.
The CBI has registered a first information report or FIR against the said 15 customers who are residents of Kalkaji, Govindpuri and Saket areas in Delhi’s south. Other than that, unknown officials of One97 Communications – parent company of Paytm – have also been named in the complaint.
The complaint, from the Manager Legal, M Sivakumar, claimed that the company makes payment for defective products received by a customer and also arranges a reverse pickup of the damaged product which is sent to the merchant. The process is done by a team of customer care executives who have been assigned specific IDs and passwords to handle such complaints from the customers and arrange refund and pickup. It is alleged that the company found that in 48 cases customers had received refunds even though the delivery of orders was made successfully to them.
When delivery of orders was successful and satisfactory to the customer, refund should not happen, claimed the complainant. However, in all these 48 cases refund of order amount happened to the respective customers to the tune of Rs. 6.15 lakh, he added.
The FIR alleged that customers “illegally” appropriated money refunded in their bank accounts and wallets.