Railway Minister Suresh Prabhu had opened a new Public Grievances office at Dadar east to meet railway commuters and solve their problems brought before him. However, Prabhu had visited the office only once in the past 20 months since it became operational, as per the information provided by the Central Railway administration to RTI Activist Anil Galgali.
Galgali had sought information from the Central Railway regarding the various functioning of the Public Grievances office opened at Dadar (E).The Public Information Officer and Deputy General Manager Saket Kumar Mishra informed Galgali that, Suresh Prabhu had visited the Public Grievances office on 9th January 2015 at 4 pm. This office was established in the portion of the Deputy Chief Engineer (construction) office and the previous office is occupying the area in the back of this office. The office has received about 1600 complaints and at an average it receives at least 12-25 people approaching with grievances. The office has received complaints related to trains movements, inspection, stoppage at specific stations, facilities for passengers, and any other issues.
Galgali said, “Since the office was started due to the initiative taken by Suresh Prabhu then he should have devoted more time for it. He should have paid regular visits to the office. Also since not much importance has been given, the complaints redressal is also poor. Since Suresh Prabhu is a resident of Mumbai, it is imperative that he should himself sit and hear the Public Grievances personally to solve them.”
