BEST services have deteriorated over the years and it is the main reason why fewer people are relying on its services. Also BEST drivers and conductors behave rudely with passengers and sometimes use offensive language while talking to women. There are other issues too like the buses are late, conductors often don’t return change, and the fares remain high. These are the reasons why people opt to travel by auto rickshaws or share taxis.
(The views expressed by the author in the article are his/her own.)