Swabhimani Shetkari Sanghatana party MP Raju Shetti will file a complaint against Jet Airways after its flight left for Delhi without taking him onboard. Shetti was supposed to fly to Delhi from Mumbai and had booked a business class ticket for his journey. He had reached the domestic airport an hour ahead of the check in. After reaching the airport, Shetti had collected his boarding pass and went to lounge. Shetti had made an entry in the register prior to entering the lounge. He never has followed protocol and sought assistance for commuting to Delhi. When Raju left the lounge to board his flight he was disappointed to learn that boarding has been closed. Thus Shetti had to undergo severe hardships and bear mental harassment at the airport due to negligence of the airline.
“I was at T2 (terminal 2) of Mumbai airport for my morning flight to Delhi. It was necessary for me to board the flight. I was waiting at the lounge with my boarding pass. “After sometime I realised that the boarding doors are closed. When I enquired, I was told that my flight had taken off,” said Shetti.
“Even though I possessed board pass I had to miss my flight. How can an airline fail to keep tab of passengers boarding the flight. This is unprofessional way of treating customers. I am going to raise this issue before the Ministry of Civil Aviation,” he added.
Initially, Jet Airways didn’t take responsibility for taking Shetti on board before departure. After missing his flight, Shetti urged airline to arrange another flight for him. Jet Airways accommodated him in the next flight but asked him to shell out Rs 2,000 extra for ticket booking. Shetti nonetheless refused to pay the excess fare and had a heated argument with airline officials. However, they refused to cooperate with him and asked him to pay the difference amount of the fare. Since Shetti had to urgently reach Delhi for attending a meeting he agreed to pay the fare by using his debit card. When Shetti demanded a receipt for the booking amount officials refused.
Later, Jet airways officials called Shetti and tendered an apology. They will refund the Rs 2,000 fare charged from him for boarding the next flight.
Earlier Shiv Sena MP Ravindra Gaikwad was barred from flying by Air India for assaulting a staffer on March 23. The ban was lifted on 7 April after the Ministry of Civil Aviation directed Air India to allow the MP to board the flight, based on an undertaking submitted by Gaikwad.