As per an RTI application filed by activist Anil Galgali it was revealed that the BMC has a dismal record of addressing complaints filed by citizens on the helpline number 1916. According to information provided by the BMC Disaster Management Cell to Galgali it was observed that 23 per cent complaints remain unresolved. During the last 33 months 3,39,664 were received out of which 3,02,837 have been addressed while 36,647 remain unresolved.
In the year 2014, 1,57,317 complaints were registered by citizens with the civic body. Out of these 18,578 are still showing ‘pending’ in the BMC records. The number of complaints came down to 1,16,625 in 2015 but 2,909 of these are as yet to be addressed. From 1st January to 30th September 2016, a total of 65,722 complaints were received on the BMC helpline. About 15,160 of these are yet to be addressed.
Of the complaints received, Govandi M East with 17,391 calls has registered highest number of complaints regarding Maintenance department.
Galgali has forwarded a letter to BMC Commissioner Ajoy Mehta and demanded that the civic body should shame non-performing officers for their failure to address public grievances.