To weed out false complainants and ensure justice to genuine ones, Maharashtra government has directed all Assistant Commissioners of Police to file an Action Taken Report within three weeks of receiving a complaint.
Henceforth, all complaints received by an ACP or Deputy Superintendent of Police should be registered at relevant police stations the same day and written orders should be given to immediately start investigation, a home department official said.
“The ACP or DSP concerned will have to file an Action Taken Report (ATR) on each complaint received which will have to be provided to the complainant within three weeks,” the official said.
In case a report is not filed within three weeks, details of the case will have to be brought to the ACP, who will have to submit those to the Additional Chief Secretary (Home) on the fifth day of every month, citing reasons why the complaint was not probed and report not filed.
“If complaints have not been probed even after three months, the list of all such complaints will have to be submitted to the Deputy Secretary in the Home department, who will forward it to the ACS (Home) who in turn will take necessary action,” the official said.
ACPs and DSPs have been directed to stay updated on the decisions of the Home department for better redressal of complaints and the Director General of Police has been asked to regularly conduct workshops for ACPs and DSPs, the official added.