Taking a leap further to enhance its services, Navi Mumbai Municipal Corporation (NMMC) has developed two online applications making the process of grievance redressal and building permission less hassle free for citizens.
At present, a total 23 applications of Maharashtra government are there on civic bodys website, but the two applications, started about three months back, has bore good results among Navi Mumbai residents, NMMC Commissioner Tukaram Mundhe said.
Mundhe is currently in the middle of a political stir after corporators passed a no confidence motion against him. Navi Mumbai Mayor accused Mundhe, popular for his drive against illegal constructions in the region, for “autocratic style of functioning and disrespecting corporators.”
He said NMMCs two online applications — e-grievances redressal and building permissions feature — have proved to be a success and are monitored on real time basis.
Under the e-grievances redressal which is the complaint module system, Mundhe said, citizens can simply go to civic body’s website and select what category of complaint and post their complaint. From there, it automatically reach to the department concerned and its chief is expected to act on it within 24 hours.
The commissioner then gets the details of the status and analysis of the complaint.
“After the complaint is addressed and issue resolved, citizens are also required to evaluate the result through satisfaction index option. If a worker fails to resolve the issue and sleeps over it, then his ranking will fall and it is reflected with a negative scoring in the service record and annual appraisal,” Mundhe elucidated.
He said so far they have achieved 90 per cent success in this category.
Talking about the building permission application, Mudhe said in this process the number of documents that are required have been brought down from 36 to 7 and NOCs from 7 to 2.
The waiting time has also been reduced considerably and if the applicants fulfil all the conditions and submit the documents required, they get the permissions within a stipulated time-frame.
“This I would say is the step towards ease of doing business. For achieving this business process re-engineering, we held discussions with several stakeholders,” he added.
Mundhe also said that two applications can be replicated in other civic corporations as well.
