In keeping with its consistent efforts to create consumer awareness, CGSI (Consumer Guidance Society of India) recently launched a unique film titled “Tareekh ya Tareef” at an exclusive gathering at their Mumbai office. The film lays strong emphasis on mediation and conciliation as the first choice for resolving consumer disputes.
Doing the honors on the chosen day was Mr. Dhanraj Khamatkar, IAS (Retd) Member State Consumer Redressal Commission, Maharashtra. In his interaction the former judge laid strong emphasis on conciliation being the long term, lasting and fulfilling solution for consumer disputes. He also elaborated on the time consuming judicial processes in the country and opined that “Justice delayed is Justice denied”.Amongst the other prominent dignitaries who graced the occasion were S.B. Puri, Trustee CGSI, former Adv. for Supreme court, Sitaram Dixit, Chairman CGSI, M.S. Kamath, Hon Secretary CGSI, Vilas Wagh, Treasurer CGSI.
The film provided an interesting insight to the problems at both ends- namely at the consumers end and so also from the corporate organization perspective. Of nearly 3.5 crore cases pending in Indian courts, 5 lakh cases are pertaining to consumer disputes. CGSI itself receives nearly 46,000 complaints every year. Mutually acceptable solutions arrived upon through mediation and conciliation save precious time, energy and resources for all concerned. We hope consumers and corporate organizations alike take to mediation and conciliation as their most preferred methodology in the future.
