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HomeOpinionLettersLetters to the Editor: February 12, 2019

Letters to the Editor: February 12, 2019

Server and internet problem at Corporation Bank

Three major problems in server and internet-working of Corporation Bank are causing big problems to customers.

Internet-banking not working properly. While old passwords are not opening, any effort for change in old passwords to overcome the problem is not being possible.

In CorpClassic Savings Accounts, the option to change for “Maximum interest-rate for Minimum period” is not possible due to server-problem at the Bank

Provision for interest-levy in PPF accounts is not there. No interest was credited even for the accounting year 2017-18. PPF interest for the year 2017-18 should be now added further ensuring auto-credit of PPF interest as per rules every year

Cover-page of PPF pass-books does not print complete entries.

All types of forms should be available on the bank-website with provision to fill these on the computer itself for neatly typed forms to be submitted to the Bank like is provision for passport application forms.

Corporation Bank should immediately resolve all these problems.

Subhash Chandra Agrawal

 

Auto-update tariff-plans

There is a frequent downward revision in post-paid tariff-plans of mobile service-providers due to stiff competition by new-comer JIO. In recent past ever since JIO has entered as mobile service-provider, heavy reduction in post-paid tariff-plans by other mobile service-provider is quite common. But these mobile service-providers are looting unaware customers who by and large are unaware of such revised lower tariff-plans.

Telecom Regulatory Authority of India TRAI should ensure that mobile service-providers may auto-revise post-paid tariff-plans in case of introduction of newly reduced tariff-plans. Also, it may be compulsory to inform post-paid customers by a separate registered post about revised tariff-plans. Such communication must not be sent as an enclosure to bills, because it is usual that customers do not care to read enclosures sent with the bills. Mobile service-providers should be directed to give newspaper-advertisements in largest circulated dailies about downward revision of post-paid tariffs.

Madhu Agrawal


(The views expressed by the author in the article are his/her own.)

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