In a first, the Mumbai Police have launched a dedicated helpline for citizens wherein they can obtain information about real-time movement of vehicular traffic and can also lodge a complaint, police commissioner Ahmed Javed said.
“To modernise the function of the traffic police in Mumbai and giving better services to the citizens a helpline has been started,” Javed said, adding that the initiative is first of its kind in history of city police commissionerate.
He said citizens can obtain information about traffic and also lodge complaint through the helpline.
“The complaints can be lodged through voice call, WhatsApp, SMS, email and through a traffic app,” the police commissioner told reporters at the traffic police headquarters at suburban Worli after launching the helpline.
Javed said that a specific complaint number will be generated which will help the citizens concerned to keep its track and action taken.
“There will be one main number and several hunting numbers (it refers to the process or algorithm used to select which line will receive the call) on the traffic helpline.
Points like lodging complaints, notification of incidents, towing of vehicles, verification of officers and public information will be there in the helpline.
“In public information section, the helpline will inform about various things like pay and park, about (schedule and movement of) BEST (buses), railways, metro, taxis, auto rickshaws, besides other matters including working of traffic control branch and formats for obtaining permits,” Javed added.
Besides, information about working of roads under construction, diversion routes, distances, additional time required for travel due to processions, events and rallies will also be available on the helpline.